1. About Us
This website https://livemoveconnect.com is owned and operated by
Live Move Connect Ltd
Head Office Address: 11a Station Square, Petts Wood, BR5 1LY
E-mail: info@livemoveconnect.com
If you need to contact us please use the details above.
2. USE OF WEBSITE
The below Terms and Conditions apply to the use of our Website. Please read the Terms in full before you use this Website. If you continue to access and use our Website, you are agreeing to comply with and be bound by these Terms and Conditions.
You must be at least 18 years of age to use our Website; by using our Website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
The copyright and other intellectual property rights in all material on this Website are owned by live Move Connect or our licensors and must not be reproduced or republished online or offline, may it be for personal, commercial or business purposes, without our prior consent.
These Terms and Conditions will also apply to all transactions made on this Website, whether you are ordering online, by telephone or in store.
We may update these Terms at any time without prior notice.
3. SITE UPTIME
We take all reasonable steps to ensure that our Website is available 24/7. However, we cannot be held liable if this Website is unavailable at any time as server and technical issues may arise causing the Website to encounter downtime.
4. LINKS TO AND FROM OTHER WEBSITES
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
If you choose to link to our Website in breach of the above, you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. DISCLAIMER
We take all reasonable steps to ensure that the information on this Website is correct, accurate and up-to-date. However, livemoveconnect.com do not guarantee the correctness or completeness of material on this Website. We shall not be held liable to any individual or business for any kind of loss or damage that may occur as a result from the use of our Website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. PRODUCTS
Images of products on this Website are for illustrative purposes only. We have taken all reasonable steps to ensure we display as accurately as possible the details and specification of the products which appear on this Website. However, actual product specification may vary due to photographic lighting sources, differences in monitors and product enhancement.
All descriptions of products are subject to change without prior notice, at our sole discretion.
Live Move Connect reserves the right to:
Limit the sales of our products or services to any person, geographic location or jurisdiction;
Limit the quantities of any products or services that we offer; and
Discontinue any product at any time
We try to maintain a reasonable stock of most of our products but all orders are subject to availability and accordingly, we can only deliver your goods whilst stocks last. Where we are unable to fulfil your order on the day of processing, we will contact you to offer the following options:
Delayed delivery date
Full refund for the product(s) that are not available
A replacement with alternative goods of the same value
In instances where you can replace an item, we will inform you of any price difference and the extra charge that you may have to pay in addition to.
We will contact you via the e-mail address or telephone number that you registered with on our Website.
7. PRICING
All prices quoted on our Website are in (GBP) UK Pounds Sterling, and, where applicable, include VAT at the current rate. All prices quoted are also subject to change anytime without prior notice.
Whilst we endeavour to provide you with accurate and up-to-date pricing, we do not guarantee that pricing will be error-free, updated, or complete. We shall not be liable for any errors in the pricing and product or promotional information listed on our Website or through our Services.
If the actual price of any item you ordered is higher than that reflected on our Website or through our Services, we will notify you as soon as possible and give you the option to confirm or cancel your purchase of such item based on the correct price. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
8. OFFERS AND PROMOTIONS
From time to time, Live Move Connect may run promotions, contest, surveys, and other programs which are subject to change or end without prior notice.
Promotional prices only apply during the advertised period stated on the Website.
Certain promotions or special offers that we run or that we run on behalf of a third-party company have their own specific terms and conditions, which will be shown in the description of the item. These are in addition to these terms and conditions, which will also still apply.
9. PAYMENTS
By placing an order with us, you are fully accepting our Terms and Conditions.
You will be required to pay for the goods in full at the time of ordering. Payment will be debited from your account before despatch of your purchase.
All payments for goods ordered shall be made in (GBP) UK Pounds Sterling. We use secure payment facilities for online purchases. The following payment methods are accepted by livemoveconnect.com:
all major credit and debit cards, including Visa Credit, Visa Debit, Visa Electron, MasterCard
In the event of payment being declined by your card issuer, Live Move Connect shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch or any additional processing costs and charges levied by your card issuer.
Live Move Connect takes no responsibility and assumes no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer in connection with the payment for the items purchased.
Live Move Connect Ltd retains title to the goods until payment has been made in full.
10. DELIVERY/ POSTAGE
Postage charges will be shown prior to you placing your order. Different charges apply depending on weight and location.
Goods must be inspected upon delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery. Failure to notify us of any visible damage may result in claims not being accepted after the item has been signed for.
It is your responsibility to ensure that you or the person you’ve nominated to receive the delivery, are present at the time of delivery, and have signed for the correct number of goods delivered.
We will only send the goods to the address specified in your invoice.
We always aim to send your goods within the timescale stated but shall not be held liable for any delay caused by incorrect address given and circumstances beyond our control such as but not limited to weather, traffic, and unforeseen events.
11. CANCELLATION, RETURN & REFUND
If you wish to make a cancellation, you can cancel your order through our Website if you have a registered account with us. Otherwise, you should contact us as soon as possible to manually cancel your order and for us to issue you a full refund.
We will replace or refund the full cost of any item which arrives in a damaged and/or inedible or unusable condition only if brought to our attention within 24 hours with the copy of the delivery note. Such item shall be retained for our inspection should we ask to do so.
Live Move Connect operates a 30 day returns policy (including bank holidays and weekends), starting from the date shown on your invoice. Our returns policy applies to ‘Dry’ non-perishable items only.
You must notify us via e-mail when you request for a return or exchange of goods as any returns or exchanges can only be accepted if they are authorised by us.
All perishable items and beauty products cannot be returned nor exchanged unless there is a serious issue, such as a product recall.
We strongly recommend that all items that are to be returned are done so via Recorded Delivery. The Customer is fully responsible for the return of the items. No refunds will be given on any orders that fail to be returned and we are not responsible for any lost parcels without proof of delivery.
All items returned must be unused, unopened and in the same condition as they were originally despatched from livemoveconnect.com. We will not accept for exchange or refund, any item which has been used, or is not in the exact condition in which it was despatched by us.
We reserve the right to refuse a refund if the goods returned are deemed to be damaged.
Refunds are issued within 10 working days of receiving the goods with notification confirmed via e-mail.
Refunds will be processed on the same card used for the original transaction.
These conditions do not affect your statutory rights.
12. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England.